Table of Content
We are committed to protecting your information and acting in accordance with your rights and privacy laws. It provides important information about how we use personal data and explains your legal rights. Where we share your information with companies based outside the EEA or countries with an adequate level of data protection, we contractually require these companies to handle your information on a similar basis to us.
In those cases, we will ensure that the transferred information is protected. Further details of any transfer including copies of any data transfer agreements we use are available from us on request. Camera motion events are sent via push notifications and or email. After 12 months if a recording subscription is not purchased only push notifications are available.
Customer support
We’re here to provide information, support and training wherever and whenever you need it, 24/7. If we sell any business or assets to a third party, in which case we will disclose your data to the prospective buyer of such business or assets. As our activities require the skills and resources of other companies, we will further need to share your information with the selected recipients , to perform these activities. These companies will have similar legal obligations to us with regards to safeguarding your information. Delivering and maintaining the service, administrative processes .
To the extent that the installation and provision of our products and services in your premises as a customer may involve the processing of personal data of other third parties you may be obligated to notify them of our processing of personal data. As the UK's leading supplier of self-install home security products, here at ERA Protect, we continue to provide you with the very latest in home and smart security. From traditional Alarm Systems to the latest in smart-home cloud solutions, we have a wealth of knowledge and a vast product range to fulfil the most demanding of home security needs.
Privacy Policy Y-cam
By accepting Y-cam terms and conditions you are effectively entering a contract with Y-cam to deliver products and services to you. We use your personal data to send you direct marketing communication about our security products and services. This may be in the form of email, post, SMS, telephone or targeted online advertising.
You have the right to access your data, correct any mistakes in our files, the right to have your personal data erased and to restrict or object to processing. You also have the right to withdraw your consent, opt-out of receiving future marketing. We may use customer data for the purpose of further development of our products and services , optimise our product portfolio and for marketing activities for future customers. We will contact your trusted contact in such cases when your alarm is triggered and we cannot reach you.
Latest Products
We will also collect from you the contact details of your trusted contact . A trusted contact person may be your partner, family member, neighbour, friend or employee. I simply needed a replacement solar battery for my old burglar alarm. Customer services were excellent, advised me on type to buy, and it was delivered two days later in the time slot they allocated in my email notification. The primary point of contact for all issues from this notice, including request to exercise data subject rights, is our Data Protection Officer. In this notice, where we say ‘you’ or ‘your’, this means either you, any authorised person acting on your behalf or any beneficiaries and other individuals in your household or organisation.
If you have a complaint or concern about how we use your personal data, please contact us in the first instance and we will attempt to resolve the issue as soon as possible. When we no longer need your personal data, we will securely dispose of it in accordance with our Data Retention Policy. We store your information within the European Economic Area or countries that have an adequate level of data protection. The name and email address of the person being referred and your Y-cam username/email address.
We also have a range of doorbells, cameras and other home security device to protect your whole home. You will be given the opportunity of opting out from our electronic marketing communications each time you receive marketing material with details of similar products and services from us. Alternatively you can opt out by contacting us or via the Y-cam App. As Y-cam is now owned by ERA Home Security, communications may be sent from ERA / Response @ ERA / Response Electronics as from November 2019. Our use of your information as described above is permitted by applicable privacy laws. In most cases our processing of your personal data for marketing is based on our legitimate interest, although in some cases it may be based on your consent.
Our processing is permitted by applicable privacy laws and in all instances the processing of your personal data is based on the legal basis of contract . By accepting Y-cam terms of use you are effectively entering a contract with Y-cam in order to use Y-cam and affiliated products and services. Our processing is permitted by applicable privacy laws and in all instances the processing of your personal data is based on the legal basis of contract.
Please note this does not exclude you from receiving System generated notifications, important service updates and to notify you of any changes to our policies. We will only email you when we have a genuine security update, new product launch, or an offer we think would interest you. Response Electronics, part of ERA Home Security Ltd, recently changed to ERA Protect. We’ve moved all of our best-selling products to our new improved website to make the shopping experience even easier for you.
We will keep your personal data to use it for the purposes listed in this notice. In some circumstances when you opt-out of marketing, we may supress your information so that we know not to contact you in the future. We may use your personal data to send you a survey to improve our services and/or market research purpose. You always have a choice about whether to take part in our market research. Contact our Sales team, wherever you are in the world, if you have questions or are interested in any of our products and solutions.
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